Meeting human and organisational needs

Consult

User research services

We will consult throughout the design lifecycle helping clients ensure that user needs and business goals are aligned. Through our human centred user research and analysis we will provide robust insight to inform decision making. We will use qualitative and quantitative research approaches from usability testing and in-depth interviews to surveys and analytics. Our research services are based on the GOV.UK approach to designing and delivering good services.

Specialist user research

We offer a specialist trauma-informed and responsive user research service. Researching with people who have suffered trauma can have severe consequences. There is a risk that the participant may be retraumatised and the moderator may over time develop vicarious trauma. Due to the complexity of researching trauma it may also impact the quality of the research. To keep people safe and ensure robust research insight it requires specialised interviewing skills and knowledge of trauma.

We are subject matter experts in many complex areas including:

Coach

Coaching and mentoring

We are passionate about helping individuals unlock and achieve their full potential.  We combine our accredited coaching with therapeutic concepts to deliver impactful outcomes. We coach individuals, teams, and senior and executive leaders. This includes user researchers and the wider user-centred design team.

Emotional intelligence assessment

We are a certified emotional intelligence assessor. We offer EQI-i2.0 & EQ 360 testing to individuals, teams and senior and executive leaders. Clients find this helps boost the organisation’s performance, learning and personal development.

Care

Psychodynamic therapy

Our founder is an accredited psychodynamic therapist. Her professional practice offers the most powerful aspects of therapy combined with coaching.  She will empathically and safely explore  the root cause  of whatever is causing pain or difficulty. This will help in the identification of  positive coping strategies and a solution to the problem.

Clinical supervision

We offer clients a safe and confidential space to reflect on their professional practice. It ensures emotional and psychological well-being whilst promoting self-awareness and development. It mitigates workplace stress, burnout and imposter syndrome. We can deliver this on an individual or group basis. It is often accessed by therapists, care professionals and user researchers. 

JAH Consultancy follows an ethical practice and has experience working across public, private and third-sector organisations including :